Refund and Return Policy
Effective Date: August 01, 2024
At Sacred Lotus, we are committed to ensuring customer satisfaction. We understand that there may be occasions when you need to return or exchange a product. Please review our Refund and Return Policy carefully to understand our guidelines.
1.1 Time Frame: You can request a return or exchange within 7 days of receiving your order.
1.2 Condition of Items: To be eligible for a return or exchange, the items must be:
1.3 Non-Returnable Items: The following items are not eligible for return or exchange:
2.1 Contact Us: To initiate a return or exchange, please contact our Customer Support team at returns@sacredlotusgroup.com or +91-7019119986. Provide your order number, details of the item(s) you wish to return, and the reason for the return or exchange.
2.2 Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with instructions on how to return the item(s) to us.
2.3 Shipping Costs: Customers are responsible for the shipping costs associated with returning the item(s) unless the return is due to a defect or an error on our part.
3.1 Inspection: Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility criteria outlined above.
3.2 Refunds: If your return is approved, we will process a refund to your original payment method within 10 business days. Please note that shipping costs are non-refundable.
3.3 Exchanges: For exchanges, we will ship the replacement item to you after receiving and inspecting the original item. If the replacement item is out of stock, you may choose an alternative product or receive a refund.
4.1 Reporting Issues: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide details and photos of the damage or defect, and we will work with you to resolve the issue promptly.
4.2 Replacement or Refund: For damaged or defective items, we will offer either a replacement or a full refund, including shipping costs, at no additional charge to you.
5.1 Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. If your order has not been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow the return process as outlined above.
6.1 Customs and Duties: For international orders, customs and duties may apply. These charges are the responsibility of the customer and are non-refundable.
6.2 Changes to Policy: Sacred Lotus reserves the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions about our Refund and Return Policy, please reach out to us at:
Sacred Lotus Customer Support
Website: sacredlotusgroup.com
Email: info@sacredlotusgroup.com
Phone: +91-7019119986